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I guess us techs need to accept that not everyone is a nerd, but just check out some of these examples of tech support queries.
IF YOU THINK YOU'RE DUMB WHEN IT COMES TO COMPUTERS, READ THIS PAGE AND I’M SURE YOU'LL FEEL BETTER.
TECH: “Now let's press the control and P keys at the same time to bring up the Print Manager."
CUSTOMER: "I don't have a 'P'".
TECH: "On your keyboard, Bob."
CUSTOMER: "What do you mean?"
TECH: " 'P' on your keyboard, Bob."
CUSTOMER: "I'm not going to do that!"
Take heart, anyone among you who believes you are technologically challenged, you "ain't seen nuthin" yet
Another customer called to say her brand new computer wouldn't work.
She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen.
When asked what happened when she pressed the power switch, she asked, "What power switch?"
CALLER: "Hello, is this Tech Support?"
TECH: "Yes, it is. How may I help you?"
CALLER: "The cup holder on my PC is broken - and I am within my warranty period. How do I go about getting that fixed?"
TECH: "I'm sorry, but did you say a cup holder?"
CALLER: "Yes, it's attached to the front of my computer."
TECH: "Please excuse me. If I seem a bit stumped, it's because I am. Did you receive this as part of a promotion at a trade show? How did you get this cup holder? Does it have any trademark on it?"
CALLER: "It came with my computer. I don't know anything about a promotion. It just has '4X' on it.
The caller was using the load drawer of the CD-ROM drive as a cup holder and it had snapped it off.
I received a call from a customer who was enraged because his computer had told him he was "Bad and an invalid."
I explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
Another confused caller was having trouble printing documents. He told me that the computer had said it "couldn't find printer."
The caller had also tried turning the computer screen to face the printer - but that his computer still couldn't "see" the printer.
Another caller couldn't get her new Computer to turn on.
After ensuring the computer was plugged in, I asked her what happened when she pushed the power button.
Her response, "I pushed and pushed on this foot pedal and nothing happened."
The "foot pedal" turned out to be the computer's mouse...
A woman called the Canon help desk with a problem with her printer.
The tech asked her if she was "running it under windows."
The woman responded, "No, my desk is next to the door. But that is a good point.
The man sitting in the cubicle next to me is under a window and his printer is working fine."
Tech support: Good day. How may I help you?
Male customer: Hello... I can't print.
Tech support: Would you click on "start" for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates, damn it!
Customer: My keyboard is not working anymore.
Tech support: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer: OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah...that one does work
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